Assistant Manager, Corporate Facilities Management (Tenancy Services)
The Position
- Responsible for the provision of quality tenancy services including but not limited to tenants liaison, tenancy administration support, coordinating of take-over / hand-over of premises, reinstatement and fitting-out works;
- Responsible for integrating people, work process and physical assets to deliver quality services to partner companies;
- Supervise service providers' daily activities in relation to Tenancy Management;
- Monitor the process of marching-in / marching-out of tenancy units;
- Devise and review workflows and policies to enhance the smoothness of the operation to achieve customer satisfaction;
- Coordinate and monitor reinstatement or refurbishment projects of offices, commercial and manufacturing buildings;
- Handle enquiries and resolve complaints based on professional knowledge and provide solutions to tenants’ concerns and issues;
- Responsible for effective implementation and compliance of HKSTP Corporate standards;
- Perform other duties as assigned by supervisors
The Candidate
- University degree or above in Property Management, Facilities Management, Building Services Engineering, relevant Surveyors or equivalent;
- Corporate membership of HKIFM, CFM, MIH, RICS or equivalent is an added advantage;
- Minimum 6 - 8 years’ post qualification working experience in Tenancy Services, Customer Services, Facilities Management or Property Management of sizable infrastructures including commercial, logistic and/or manufacturing based properties;
- Higher education or professional qualifications with less experience will also be considered
- Experience in handling march-in and march-out of tenancy units and large-scale revamp is preferable;
- Experience in facilities management with knowledge of government procedures and requirements on licensing and building certifications;
- Strong interpersonal skills with customer service mindset in dealing with different levels of internal and external parties;
- Excellent communication, planning, organizational, management and customer service skills; self-motivated, confident, creative and have strong desire to achieve excellence;
- Proficiency in both written and spoken English and Chinese (including Putonghua).
Interested parties please submit your application by clicking “Apply Now”. Commencing position will be commensurate with qualifications, relevant experience, and competencies.
The application will remain open until the position is filled. HKSTP reserves the right not to fill the position.
Personal data provided will be treated in strict confidence and used for recruitment purpose only. All personal data collected will be used strictly in accordance with employer’s personal data policies, you can refer to the Corporation’s Privacy Policy Statement at https://www.hkstp.org/privacy-policy/
Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. Personal data of unsuccessful applicants will be retained for a maximum of two years counting from the date the vacancy has been filled.