Assistant Manager, Corporate Facilities Management (Quality Assurance)

The Position

• Review, develop, and enforce Facilities Management (FM) and Customer Service (CS) operation manuals and guidelines to ensure consistent service quality
• Review, evaluate, and analyze complex information to ensure the department meets established quality standards and remains compliant
• Evaluate and audit internal processes and procedures to ensure they meet quality requirements
• Develop improvement plans to enhance service levels and operational efficiency
• Facilitate problem-solving discussions with a focus on quality improvement
• Evaluate KPI reports submitted by service providers
• Develop, track, and submit KPI information in reports for management
• Verify documents submitted by FM contractors and CFM colleagues to ensure eligibility and accuracy in accordance with HKSTP Corporate Policies and Procedures
• Coordinate with the Internal Audit Department or ICAC on internal audits and follow up on corrective and preventive actions
• Effectively manage all CFM caseloads, ensuring performance targets are met while adhering to HKSAR regulatory and statutory requirements with timely follow-up
• Maintain up-to-date trackers for all statutory licenses and services
• Strictly adhere to and comply with HKSTP corporate policies, regulations, and statutory requirements
• Perform other duties as assigned by management

The Candidate

• Bachelor’s degree or above in Quality Assurance, Property Management, Facilities Management, Business Admin. or equivalent
• A minimum 5 years of working experience in quality assurance role preferably in facilities management or property management of commercial properties
• Experience in facilities management with knowledge of government procedures and requirements on leasing ordinance and subsidiary legislation
• Qualified Lead Auditor for ISO 9001, 14001, 18001 and/ or ISO-50001/ Hong Kong "Q" Mark are preferred
• Higher education or professional qualifications with less experience will also be considered
• Strong interpersonal skills with customer service mindset in dealing with different levels of internal and external parties
• Excellent communication, planning, organizational, management and customer service skills
• Self-motivated, confident, creative and have strong desire to achieve excellence
• Proficiency in both written and spoken English and Chinese.

What We offer  

• Unique Work.Live.Play.Learn culture in Hong Kong’s largest Innovation & Technology ecosystem
• 5-day work week, attractive annual leave and additional special leave
• Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
• Professional training and career advancement opportunities
• Accessible to various bus service with network across different locations in HK

Interested parties please submit your application by clicking “Apply Now”.  Commencing position will be commensurate with qualifications, relevant experience, and competencies.  

The application will remain open until the position is filled. HKSTP reserves the right not to fill the position.

Personal data provided will be treated in strict confidence and used for recruitment purpose only.  All personal data collected will be used strictly in accordance with employer’s personal data policies, you can refer to the Corporation’s Privacy Policy Statement at https://www.hkstp.org/privacy-policy/

Applicants not invited for interview within 6 weeks may consider their applications unsuccessful.  Personal data of unsuccessful applicants will be retained for a maximum of two years counting from the date the vacancy has been filled.

About Hong Kong Science & Technology Parks Corporation

 
Hong Kong Science and Technology Parks Corporation (HKSTP) was established in 2001 to create a thriving I&T ecosystem grooming 13 unicorns, more than 15,000 research professionals and over 2,000 technology companies from 28 countries and regions focused on developing healthtech, AI and robotics, fintech and smart city technologies, etc.
 

More information about HKSTP is available at www.hkstp.org.