Assistant Manager, Corporate Facilities Management

The Position

• Responsible for integrating people, work process and physical assets to deliver quality services to partner companies;
• Manage service providers (e.g. cleaning, landscaping, security service, etc.) to ensure effective and efficient operation of the facilities including but not limit to space and business operations coordination, business and operation continuity, customer/concierge service enhancement, health and safety of the facilities and property, financial planning and monitoring, facilities maintenance and improvement, day to day operation in Science Park and InnoParks including office buildings, residential institutions, high-tech manufacturing & logistic centre, data technology hub, laboratories and other properties;
• Review the functions and operations of different areas for continuous improvement towards facilities management best practices and contribute to the design of facilities development, operation life cycle and work efficiency;
• Prepare and implement operations plans and manuals for service level management and performance monitoring;
• Handle emergency incidents, inquiries and complaints from the customers and provide effective solutions;
• Manage annual operation budgets and monitor actual monthly incomes and expenditures;
• Responsible for the provision of quality tenant services including but not limited to tenants liaison, tenancy administration support, coordinating of take-over / hand-over of premises, fitting-out works and complaints handling;
• Monitor the take-over process of new buildings and follow up all outstanding building defects until satisfactory completion;
• Perform other duties as assigned by Head of Operations and Leasing, Director, Corporate Facilities Management and/or the delegate.

The Candidate

• University degree or above in Facilities Management, Building Services Engineering, relevant Engineering disciplines or equivalent;
• Corporate membership of HKIFM, CFM, MIH, RICS or equivalent is an added advantage;
• Minimum 6 - 8 years’ relevant post qualification working experience preferably in operations and customer/tenancy service of sizable infrastructures including commercial, logistic and/or manufacturing based properties;
• Higher education or professional qualifications with less experience will also be considered
• Experience in facilities management with knowledge of government procedures and requirements on licensing and maintenance certifications;
• Strong interpersonal skills with customer service oriented mindset in dealing with different levels of internal and external parties;
• Excellent communication, planning, organizational, management and customer service skills; self-motivated, confident, creative and strong desire to achieve excellence;
• Proficiency in both written and spoken English and Chinese (including Putonghua).

What We offer  

• Unique Work.Live.Play.Learn culture in Hong Kong’s largest Innovation & Technology ecosystem
• 5-day work week, attractive annual leave and additional special leave
• Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
• Professional training and career advancement opportunities
• Accessible to various bus service with network across different locations in HK

Interested parties please submit your application by clicking “Apply Now”.  Commencing position will be commensurate with qualifications, relevant experience, and competencies.  

The application will remain open until the position is filled. HKSTP reserves the right not to fill the position.

Personal data provided will be treated in strict confidence and used for recruitment purpose only.  All personal data collected will be used strictly in accordance with employer’s personal data policies, you can refer to the Corporation’s Privacy Policy Statement at https://www.hkstp.org/privacy-policy/

Applicants not invited for interview within 6 weeks may consider their applications unsuccessful.  Personal data of unsuccessful applicants will be retained for a maximum of two years counting from the date the vacancy has been filled.

About Hong Kong Science & Technology Parks Corporation

 
Hong Kong Science and Technology Parks Corporation (HKSTP) was established in 2001 to create a thriving I&T ecosystem grooming 13 unicorns, more than 15,000 research professionals and over 2,000 technology companies from 28 countries and regions focused on developing healthtech, AI and robotics, fintech and smart city technologies, etc.
 

More information about HKSTP is available at www.hkstp.org.