Senior Manager, Experience Centre & Community Engagement

Built with the vision to enable interaction, co-creation and knowledge sharing, the Experience Centre in Hong Kong Science Park is a notable focus demonstrating the newest collection of I&T breakthroughs.  It engages our stakeholders, fosters collaboration across industries and encourages young talents to unleash their potential.  Inspirational stories across industries are compiled in the Centre that lead visitors to experience a fascinating journey.  We need a high-caliber leader to master the center and bring our visitors a brand new experience about Technology and the I&T ecosystem in Science Park and in Hong Kong.

The Position

• Deliver professional hospitality service to VIPs, guests and visitors of the Experience Centre including but not limited to government officials, Mainland and overseas delegates, policymakers, corporate and business leaders, academia, industry practitioners, R&D experts, young generation and more
• Guide and create a unique journey to our VIPs and our visitors according to their sector to fully experience the technology-enabled exhibit zones in the Centre
• Identify, plan and invite targeted visitor group to maximize the impact and the engagement of the Centre made to the technology ecosystem in Hong Kong, Mainland and overseas
• Conduct visitor behavior analysis and prepare monthly report for management review and propose improvement plan to maintain and elevate the service level
• Manage and ensure the smooth daily operation of the Centre including budget control, visits scheduling and coordination, liaison with contractors and stakeholders, responding to inquiries in a timely manner.
• Plan and execute centre content revamp periodically and special projects including audio-guided tour experience
• Host VIPs and guests' visits to other landmarks in the Science Park and perform any other duties as assigned by supervisors

The Candidate

• Bachelor's degree in Communications, Hospitality and Tourism, Marketing, Business Management or equivalent 
• At least 10 years of experience in hospitality, customer and community service, marketing, preferably gained in sizable / MNC companies. Minimum 3 years of experience in managerial level with proven leadership skill
• Higher education or professional qualifications with less experience will also be considered
• Excellent interpersonal, communication, problem-solving and analytical skills
• Excellent verbal English, Cantonese and Putonghua as well as proficiency in written English and Chinese
• A strong storyteller, customer-oriented and passionate about Innovation and Technology
• Candidates with less experience may be considered for the post of Manager, Experience Centre & Community Engagement

What We offer  

• Unique Work.Live.Play.Learn culture in Hong Kong’s largest Innovation & Technology ecosystem
• 5-day work week, attractive annual leave and additional special leave
• Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
• Professional training and career advancement opportunities
• Accessible to various bus service with network across different locations in HK

Interested parties please submit your application by clicking “Apply Now”.  Commencing position will be commensurate with qualifications, relevant experience, and competencies.  

The application will remain open until the position is filled. HKSTP reserves the right not to fill the position.

Personal data provided will be treated in strict confidence and used for recruitment purpose only.  All personal data collected will be used strictly in accordance with employer’s personal data policies, you can refer to the Corporation’s Privacy Policy Statement at https://www.hkstp.org/privacy-policy/

Applicants not invited for interview within 6 weeks may consider their applications unsuccessful.  Personal data of unsuccessful applicants will be retained for a maximum of two years counting from the date the vacancy has been filled.

About Hong Kong Science & Technology Parks Corporation

 
Hong Kong Science and Technology Parks Corporation (HKSTP) was established in 2001 to create a thriving I&T ecosystem grooming 13 unicorns, more than 15,000 research professionals and over 2,000 technology companies from 28 countries and regions focused on developing healthtech, AI and robotics, fintech and smart city technologies, etc.
 

More information about HKSTP is available at www.hkstp.org.